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Quotes From Chapter 4: The Secret of Manufacturing and Serving

The temptation to stop and hang on to what one has is quite natural. I can entirely sympathize with the desire to quit a life of activity and retire to a life of ease.

​"When one of my cars breaks down I know I am to blame."

​The salesmen, before I had announced the policy, were spurred by the great sales to think that even greater sales might be had if only we had more models. It is strange how, just as soon as an article becomes successful, somebody starts to think that it would be more successful if only it were different.

​"Any customer can have a car painted any colour that he wants so long as it is black."

​The selling people could not of course see the advantages that a single model would bring about in production.

 Chapter 4 can be read in its entirety at CashCourse.info.


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